Privacy Policy
Who operates this service?
Your Vedic Story is operated by [BUSINESS_LEGAL_NAME], at [BUSINESS_ADDRESS]. Privacy questions and requests can be sent to support@yourvedicstory.com. This page is a draft and must be completed and reviewed before live sales.
Information we collect
When you place an order, we collect your name, email address, phone number, birth name and details (including date, time and birthplace), selected report language, questions, consent records and order/pricing details. We receive payment identifiers and payment status from Razorpay; card numbers and security codes are not stored by Your Vedic Story. Contact Us submissions include your email, issue category, message, language and ticket timestamps/status. Emails sent to support@yourvedicstory.com are stored as original messages in S3 and their parsed sender, recipient, subject, body, attachment metadata and inbox status are copied into the application database so the support team can search and reply.
How we use information
We use these details to save and manage orders, prepare and review the requested report, verify payment, deliver approved reports, respond to support requests, prevent abuse, maintain service security and meet legal/accounting obligations. Birth details and questions are used only for the requested reading and related support.
Service providers
The service uses infrastructure and processors that may include AWS (application hosting, storage and configured email), Razorpay (payments), an AI service provider (report and horoscope generation), and Photon/OpenStreetMap-based geocoding (place search). Data needed for a feature is sent to that provider to perform it. Providers may process data outside your country; hosting in one region does not guarantee all processing stays there. Provider list, locations, contracts and transfer safeguards must be confirmed by the operator before launch.
Cookies and technical data
The site uses a preference cookie to remember the selected language and an HTTP-only session cookie to keep an in-progress order associated with your browser. The admin area uses an HTTP-only authentication cookie. Necessary security and rate-limit records may also be kept. The current site does not implement advertising pixels or optional analytics. Hosting, reverse proxy or security infrastructure may record technical request data; the operator should confirm actual log fields and retention for the production deployment.
Reports and security
Orders, support tickets, parsed incoming support emails and replies are stored in the application database. Original incoming emails and attachments remain in a private S3 bucket. Report PDFs are stored in a private report directory and are not public website files. Administrative access is protected by a password and authenticator MFA; production transport should use HTTPS and secrets must be kept out of source control. No security measure can guarantee absolute security.
Retention
We retain order, payment, report, support and audit information for service delivery, customer support, dispute handling, security and applicable legal/accounting needs. Specific retention periods, backup expiration and deletion procedures are not finalized; the operator must publish them before live sales. You may request deletion, subject to records that must be retained by law or to resolve a transaction or dispute.
Your choices and requests
Subject to applicable law, you may request access to, correction of, export of or deletion of your personal information, or raise a privacy concern. Contact support@yourvedicstory.com and include an order or ticket reference where possible. Do not email passwords, payment card details or one-time codes. We will verify requests as reasonably necessary before acting.
Children
The paid report service is intended for adults. Do not submit another person’s personal or birth details unless you are authorized to do so. If you believe a child’s information was submitted without authorization, contact support@yourvedicstory.com so the request can be reviewed. The operator must confirm the age policy and applicable legal requirements before launch.
Changes and contact
We may update this policy as the service changes. The effective date and a contact address must be supplied before launch: [EFFECTIVE_DATE] · support@yourvedicstory.com · [BUSINESS_LEGAL_NAME]. The reference policy inspired this section-based organization; its operator details and practices are not represented as Your Vedic Story facts.